Privacy Policy
Last updated: May 23, 2026
Docuvey ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle your information when you use the Docuvey mobile application and related services (the "Service").
1. What We Collect
Information you provide
| Data | How | Why |
|---|---|---|
| Google account email and ID | When you sign in with Google | To create and identify your account |
| PDF documents | When you upload a file for translation | To perform the translation |
| Translation settings (language, method, page range) | When you submit a translation | To process your request as specified |
| Subscription & purchase data | When you subscribe via Google Play | To manage your plan and features |
Information collected automatically
| Data | How | Why |
|---|---|---|
| Device identifier | Generated on first launch | To identify your account without requiring email |
| IP address | Server logs during API requests | Abuse prevention, security, diagnostics |
| Push notification token | Generated when you allow notifications | To notify you when translation is complete |
| Translation job info (status, page count, language, timestamps) | Server logs during processing | To run and monitor the translation service |
| App usage & translation history | Stored on your device | To show your past translations in the app |
Information from partners
| Source | Data | Why |
|---|---|---|
| Google Play | Subscription status, purchase history | To verify premium access |
| Google AdMob | Advertising ID, ad interaction data | To show ads (free-tier users only) |
| Google services | Sign-in tokens, notification delivery | Authentication and push notifications |
2. How We Use Your Information
- To provide the Service. Authenticate your account, process PDF uploads, run translations via Google Translate and AI models, and deliver translated files back to you.
- To manage subscriptions. Verify your plan, manage premium features, and process payments through Google Play.
- To send notifications. Alert you when your translation is ready.
- To prevent abuse. Enforce usage limits, detect fraud, and stop users from creating multiple accounts to bypass free tier restrictions.
- To show ads. Display advertisements for free-tier users. Premium users see no ads.
- To improve the Service. Diagnose errors, monitor performance, and fix bugs.
3. How We Handle Your Documents
This is the most important part of our policy. Here is exactly what happens with your PDFs:
- No permanent storage. Your uploaded PDF and the translated output are stored on our servers only for the duration of the translation process — typically minutes. Once the translation completes (or is cancelled), both files are immediately deleted.
- No content scanning. We do not read, analyze, index, or extract information from your documents beyond what is needed for translation. We do not train AI models on your documents.
- No sharing. We do not sell, share, or disclose your documents to anyone. During translation, document text is sent to Google Translate (or the AI translation engine) solely to produce the translation.
- No backup copies. Documents are not backed up, archived, or stored in any permanent system. Once deleted, they are gone.
- You own your files. You retain full ownership of both the original PDF and the translated output. We claim no rights to your content.
4. Illegal Content Disclaimer
Docuvey does not monitor, review, or pre-screen the content of documents uploaded by users. We are a tool for PDF translation, and we do not control what users choose to translate.
We accept no responsibility or liability for:
- Any illegal, infringing, or unauthorized content uploaded by users.
- Copyright violations resulting from the translation of documents without the owner's permission.
- Any legal consequences arising from a user's decision to process unlawful, copyrighted, or otherwise restricted material through our Service.
- Content that may be illegal in certain jurisdictions but legal in others.
If you believe someone is misusing the Service to process illegal content, report it to abuse@docuvey.app. We will investigate promptly.
5. How We Store and Protect Data
- Account data is stored on secure cloud servers with restricted access.
- All communication between the App and our servers is encrypted in transit (HTTPS).
- We do not offer end-to-end encryption of document content — documents are processed in plaintext on the server during translation.
- In the unlikely event of a data breach affecting your personal information, we will notify affected users as required by law.
6. Third-Party Services
We work with these third parties to provide the Service:
| Service | What it does | Data involved |
|---|---|---|
| Google Translate | Translation engine | Document text (when Google method is selected) |
| Google Sign-In | User authentication | Google account email and ID |
| Google Play | Subscription billing | Purchase and subscription data |
| Google AdMob | Advertising (free users) | Advertising ID |
| Google Firebase | Push notifications | Notification token |
These services have their own privacy policies. We encourage you to review Google's privacy policy. We are not responsible for how third parties handle your data.
7. How Long We Keep Data
| Data | Retention |
|---|---|
| PDF documents (uploaded & translated) | Deleted immediately after translation completes |
| Account info (device ID, email, subscription) | Kept while your account is active; deleted upon request or after 24 months of inactivity |
| Translation job metadata (status, language, page count) | Up to 12 months for operational monitoring |
| Translation processing logs | Up to 3 months for debugging |
| IP address logs | Up to 30 days |
| App data (history, preferences) | Stored on your device; cleared on logout or uninstall |
8. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access — Request a copy of your personal data.
- Correction — Ask us to fix inaccurate data.
- Deletion — Ask us to delete your account and data.
- Object — Object to certain types of data processing.
To make a request, email privacy@docuvey.app. We respond within 30 days and may need to verify your identity.
You can also manage things directly in the App: log out in Settings to disconnect your account, or manage notification and ad preferences through your device settings.
9. Children's Privacy
The Service is not intended for children under 13. We do not knowingly collect data from children under 13. If we learn we have, we delete it. Contact us if you believe a child has provided us with personal data.
10. Regional Privacy Rights
California (CCPA). California residents have the right to know what personal data we collect, request deletion, and opt out of the sale of data. We do not sell personal data. To exercise your rights, email us.
EEA / UK (GDPR). We process data based on: contractual necessity (providing the Service), legitimate interests (security and abuse prevention), and consent (notifications, ads). You have the right to lodge a complaint with your local data protection authority.
11. Changes to This Policy
We may update this policy. Material changes will be communicated through the App. Continued use after changes means you accept the updated policy.
12. Contact
Privacy questions: privacy@docuvey.app
General support: support@docuvey.app
Report abuse: abuse@docuvey.app